Frequently Asked Questions

In this section of the site we answer the most popular questions that our customers have about our poultry, services and delivery. If you can’t find the answer here don’t hesitate to contact us.

Do we have delivery restrictions?

Please note that we have some delivery restrictions, detailed below, for our different products, both poultry and equipment.

Poultry can be delivered to mainland UK destinations in England, Wales and parts of Scotland, as far north as a line between Oban and Aberdeen. If you live further north than this, please contact us to see if we can make a mutually convenient arrangement for poultry delivery prior to purchasing.

Chicken houses from the Deluxe range can be shipped to all UK mainland addresses as far north as a line between Glasgow and Edinburgh.

Chicken houses from the Express range can be shipped to all addresses including northern Scotland.

If you order an item out of our delivery areas, we won’t be able to process your order and will refund your payment, less any processing costs incurred by our payment gateway provider.

How do I get a quote for delivery?

Place one or more items in your basket and you will be taken to the ‘basket’ page; type your full postcode into the box to receive your quote. Local delivery, within a 7.5 mile radius, is free on orders over £25.

Quotes are for the transportation of 1 to 5 birds. There will be an additional charge for more than 5 birds, as extra packing and boxes are needed to prevent overcrowding of the birds.

Do you ship at weekends?

Orchard Poultry DO NOT ship orders on Saturday, Sunday, or Bank Holidays.

Where do you ship to?

Orchard Poultry ship to mainland destinations in England, Wales and Scotland, but not to the Scottish islands, although we are happy to arrange for our courier to meet you on the mainland so that you may continue the onward journey for your poultry. We also ship to Northern Ireland and the Republic of Ireland, provided destinations are on the mainland. We do not ship to the Channel Islands or the Isle of Man. Orchard Poultry do not ship to P.O Box or BFPO addresses.

Can you guarantee delivery dates?

Although Orchard Poultry use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

Other common delivery questions

Delivery Prices

England & Wales £75
Scotland £85
Northern Ireland, Republic of Ireland £120

TERMS AND CONDITIONS

Thank you for visiting OrchardPoultryandBees.co.uk. We have prepared the information below to ensure that your experience on our website is enjoyable. OrchardPoultryandBees.co.uk provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of OrchardPoultryandBees.co.uk and thereby bypass this agreement, your use of this site still binds you to the terms. Since Orchard Poultry may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

Legal Information

This website is expressly owned and operated by Orchard Poultry of Orchard Poultry, Catherine Wheel, Ashill, Ilminster, TA19 9LB, Somerset, United Kingdom. Telephone: 01823 480076. Unless otherwise noted, all design and content featured on OrchardPoultryandBees.co.uk – including navigational buttons and images, artwork, graphics, photography, text, and the like – are copyrights, trademarks, getup, and/or intellectual property that are owned, controlled, or licensed by Orchard Poultry. This website in its entirety is protected by copyright and applicable getup. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial is prohibited without the prior written permission of Orchard Poultry, thus you may not reproduce, publish, display, modify, sell, or distribute any of the materials from OrchardPoultryandBees.co.uk. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, non-commercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Limitation of Liability

Given the unpredictability of technology and the online environment, Orchard Poultry does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Orchard Poultry shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on OrchardPoultryandBees.co.uk may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in price, poultry availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update poultry information at any time without prior notice. In the event an Orchard Poultry breed is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Orchard Poultry shall have the right to refuse or cancel any orders placed for poultry listed at the incorrect price. OrchardPoultryandBees.co.uk shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your PayPal account or credit card charged. If your PayPal account or credit card has already been charged for the purchase and your order is cancelled, Orchard Poultry shall issue a credit to your credit card account in the amount of the incorrect price.

Availability

At OrchardPoultryandBees.co.uk, we go out of our way to offer distinctive and rare breed poultry. Please understand that many of our featured poultry are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for some time, or possibly even for good and not appear on the website again. When a breed featured on OrchardPoultryandBees.co.uk is no longer in stock, we make every attempt to display that breed as unavailable on the website in a timely manner.

For our deluxe Poultry House units these are generally supplied within 28 days of ordering, we can advise on a approximate delivery date when ordering. If you place a order and wish to cancel it you can within 7 working days of placing the order subject to a 50% cancellation charge as these units are built to order.

Pricing

Our website displays pricing in pounds sterling(GBP). The prices shown on this website are for internet purchases only and may not apply to direct purchases made from our premises.

Credit/Debit card

We accept all major Credit/Debit cards.  When paying over the phone or at Orchard Poultry and bees premises using Credit/Debit cards we charge a 5% fee that is built in to our card app to cover cost charged by the card companies, otherwise you can pay by Cash!  We do NOT charge this fee when buying online from our website, prices are charged as displayed.

Refunds

All refunds are done within 28 days of cancellation via email (so we have record of cancellation). or reason of refund due to any other situation, Refunds are minus any cost, to include a £1 per item host restocking fee, also any none returnable card/Stripe account fee occurred.

Message from Stripe 27/2/20.

Beginning May 1, 2020 we’ll no longer return Stripe’s fees when you refund a customer, in line with our current pricing. There are no additional fees to issue a refund, but fees from the original payment will not be returned.

All other pricing remains unchanged and your termination rights in your agreement with Stripe are unaffected by this change. You can always find our current pricing and fee details on our pricing page, and you can read more in the docs about refunds.

Best,
The Stripe team

Colours

We have made every effort to display as accurately as possible the colours of our poultry that appear on the website. However, due to variations in monitor display, we cannot guarantee that your display of colour will be accurate. We do not guarantee egg shell colour, we also do not guarantee the colour of the yolk of the eggs. We also do not guarantee Breed due to colour of Day olds Hybrid chicks, As 3 types (Amber Star, Sussex Ranger and White Star) are White at days olds and 2 lots of 2 types (Pied Ranger and Rhode Rock) are Black and (Commercial Brown and Calder Ranger) are Brown at day olds, But there are small differences and they usually arrive marked, so we do make every effort to make sure you get the correct  breed of chick that you have ordered.

Abbreviation

Pair = 1 female and 1 male.  Trio = 2 females and 1 male.  Quartet = 3 females and 1 male.  Quintet = 4 females and 1 male.

M = Male.  F = Female.  1 M = 1 Male. 1 F = 1 Female,  2 F = 2 Females,  3 F = 3 Females.  BP = Breeding pair.  P = Pinioned to prevent sustained flight.  URS = Unrelated stock.  ES = Exhibition/show strain stock.  FR = Free range stock.  POL = Point of lay.  L = Laying.  C = Clipped.  W = Wormed.  V = Vaccinated.

 

Guarantees

If more than 2% of our day old chicks invoiced are dead on arrival, then the excess over 2% shall be replaced or the price thereof refunded to you. All chicks must be inspected by the purchaser on delivery and any shortages reported to Orchard Poultry immediately. Orchard Poultry will not entertain any claims which are not made within 48 hours of delivery.

Orchard Poultry guarantees that there shall be no more than 5% of cockerels in a consignment of day old pullets. Orchard Poultry must be notified of any such claim before the birds are ten weeks old. The value of such claim shall be limited to the purchase price of the number of day old cockerels. Orchard Poultry reserves the right to request return of such cockerels for our inspection.  Any Returns of any type are done at customers cost.

Cancellation of chicks must be done atleast 3 weeks before the chicks are due to you for collection as the eggs are sat in the incubator, and once the eggs are sat 75% of the cost has occurred so we will only refund 25% of your purchase cost to you at this point as the eggs/chicks will possibly have to be destroyed. Cancellation with more than 3 weeks notice you are due a full refund.

We can keep/hold chicks for you at a price of £1 per chick per week if prearranged or if we are have problems contacting you or you contacting us to arrange collection, this cost will firstly be taken from your purchase price so after 1 to 3 weeks the payment will be partly or fully used up so further payment will be needed to collect your chicks otherwise the chicks will no longer be available to you after this time.

 

We do not Guarantee the colour of eggs produced by our poultry, also we cannot always Guarantee the breed of poultry has the correct type of comb to that breed.

We cannot Guarantee poultry to go Broody for natural hatching or vice versa we cannot Guarantee poultry will not go broody when needed for egg production.

Single loss of bird in transport – We will fully refund or replace the loss of a single bird loss in transport (proof of dead bird is required) but no refund on the delivery fee as the remaining birds continued to the destination, The delivery is a service we provide to save the customer a long distance journey and the customer choice to choose delivery as a alternative to collection.

Total 100% loss of birds in transport – We will fully refund or replace the loss of all birds in transport and fully refund or recredit the full delivery fee,(proof of dead birds is required).

Single stress/sick bird caused by transport – usually ok after a drink within 24 hours but if death occurs full refund on the single bird (proof of dead bird is required) no refund on transport, also we do not pay vet bill unless prior arranged.

We hold no responsibility for noisy cockerels you may of purchased from Orchard poultry, or nuisance poultry causing damage or any other problems to your own or neighbours properties.

Orchard Poultry will not entertain any claims which are not made within 48 hours of delivery, This includes Livestock, Housing and other products.

 

Mistakes and Errors

Should it not be possible to send poultry to you because of act of god/fox/theft from our premises, we will endeavour to replace the poultry within the agreed 28 delivery time. If we are unable to replace your poultry within the agreed time, we will offer you a replacement at a later date or a full refund of the price of that bird with no rewards or compensation.

If you discover that you have purchased the wrong poultry or decide to cancel the order for any other reason, cancellation must be done for a full refund “minus fees” at least 2 days before the poultry is collected by our courier or 3 days before delivery as the order is book and route is planned 2 days before collection and the delivery charge is then none refundable, the cost of the poultry is refundable at this point, (delivery by courier is usually on Thursday of the week, so Cancellation will need to be done on or before the Monday of the delivery week),  and if then poultry are already en route to you, you may only cancel the order if the poultry are still in our chosen courier’s vehicle. In this circumstance we will charge you for the outbound and return courier costs that will also include a change of route fee to cover the poultry being returned to Orchard Poultry, (poultry refundable) with the balance repaid to you minus any extra fees.

Health & Well-being

All poultry that leaves Orchard Poultry premises are healthy and vaccinated. Orchard poultry will not be held liable or responsible for any disease or contamination to purchased poultry by the purchaser’s own stock.

All Orchard Poultry birds are reared from good quality, healthy, pure-breed stock, with many birds being reared from show quality stock. All poultry will be true to colour and pattern, as advertised. Orchard poultry will not accept responsibility for any show entries and outcomes of the poultry you purchase from us, as we cannot guarantee that the offspring of our breeding stock will be equivalent to their parents, We do not send out small thin birds with any health issues but also we do not accept returns for slight abnormality when no health issue is a concern, such as curly toes, as this is just a small very common cosmetic problem that happens during incubation and cause no health issue with the chicken, it dose seem to go unnoticed due to Feathered legs/feet, bedding/long grass and the chicken growing as well as all the others in the group, also slightly overshot or undershot beak is just a cosmetic problem, so we do not think its fair on the bird to dispatch it purely for these reasons, if these were health issue the birds would not keep up with the rest of the group and be thin at POL.  But a very twisted beak could cause eating problems and a small thin unhealthy bird, so we wouldn’t send a bird like this out. Also chickens with missing feather most likely due to feather pecking is just a cosmetic issue so these birds are fit to sale and the feathers will grow back, unless bleeding or scaring is present then this could cause health issues so these birds would not be fit to sale.  If you require only show stock from Orchard Poultry be prepared to pay up to ten times the price of the prices we have displayed for our stock.

All chickens will be sold from POL point of lay (16 weeks+) up to the age of one year; from one year onwards poultry will not be selected for sale. The poultry for sale will be selected from the oldest birds of your chosen breed (always less than one year) down to the age of 16 weeks. we also sale day olds chicks but for pick up only, not for delivery by courier.

Orchard Poultry allows collection of purchased stock, but we do not allow tours or inspection of our breeding stock; this is to prevent contamination and the spread of disease by visitors.

Indemnification

You agree to indemnify, defend, and hold harmless Orchard Poultry, its officers, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your use of the OrchardPoultryandBees.co.uk site.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, Orchard Poultry is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding OrchardPoultryandBees.co.uk, our poultry and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through OrchardPoultryandBees.co.uk shall become and remain the property of Orchard Poultry. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Menu